STRATEGIC ACCOUNT SERVICES PRO PLAN

Successful growth on Amazon: How the SAS Pro programme boosted support, deals and international expansion

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The programme has proved successful because our contact person helps us to solve problems more quickly and efficiently.
Paul, Director
Gloryfeel is a medium-sized company that was founded in November 2005 and operates in the healthcare sector. The team at Gloryfeel offer a wide range of products including vitamins, minerals, plant extracts and collagen in the form of tablets and capsules. Gloryfeel has become a major player on various e-commerce platforms over the years and has been active on Amazon since 2013/2014. 

Before joining the SAS Pro programme, the company had to overcome numerous challenges. In particular, it faced three key problems:
  • Deals and visibility: The company recognised the potential of deals to increase the visibility of its products. Without access to Amazon's SAS Pro programme, however, it wasn't able to efficiently seize these opportunities and achieve the growth it wanted.
  • International expansion: The company planned to expand into new markets such as Belgium, Sweden and the Netherlands, but needed a comprehensive understanding of the respective market conditions and regulations in order to succeed.
  • Support topics: The company struggled with support requests and issues in the Amazon ecosystem, particularly product suspensions and customer complaints, which slowed operations and led to lost revenue.
Offers
Expansion
support
Participating in the SAS Pro programme proved to be crucial to addressing these challenges. The programme provided access to specialised resources and levels of support. This meant that the company was able to effectively solve its support issues and optimise its processes.

The key benefits of the SAS Pro programme for the company are:
1. Deals and visibility:
The programme gave the company the opportunity to make use of deals on a larger scale and increase the visibility of its products. This contributed significantly to strong sales growth.
2. International expansion:
The programme helped the company to expand into new countries. This included market analysis, understanding of regulatory requirements and efficient tools for scaling.
3. Support:
Access to specialist advice enabled the company to process support requests faster and more efficiently, resulting in smoother operations on the marketplace.
Paul explained:

The programme has proved successful because our Account Manager helps us solve problems more quickly and efficiently.

The company's successful collaboration with the SAS Pro programme has yielded impressive results. In the past year, the company has grown by 57%. This is primarily due to improved support and access to deals. Furthermore, the programme has helped the company to successfully expand into new countries.

René and Paul emphasise that the benefits of the SAS Pro programme largely depend on a company's individual needs and challenges. Companies should consider their specific strengths and weaknesses before choosing to join the programme. For their company, support and deals were the decisive factors that contributed to growth.
gloryfeel
INDUSTRY
DIETARY SUPPLEMENTS
PROGRAMME
SAS PRO
START DATE
AUGUST 2018
GMS GROWTH
57% YoY
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