After ordering items for Click & Collect in store, your customers will receive an email confirmation with order information, including location and opening hours, as well as when the order is expected to be ready for collection. As soon as the store confirms that the order is ready for collection, the customers will be informed by email or SMS. After the customers have arrived at the collection location, they go to the collection counter to receive the order.
Customers can check order progress at any time, find business information and delivery instructions, and view the collection code for their orders on Amazon.de. While we aim to deliver orders as quickly as possible, we know that customers may not be ready to pick them up right away. For this reason, we guarantee customers have at least five days to collect the product from your store.