After ordering items for Click & Collect in store, your customers will receive an email confirmation with order information, including location and opening hours, as well as when the order is expected to be ready for collection. As soon as the store confirms that the order is ready for collection, the customers will be informed by email or SMS. After the customers have arrived at the collection location, they go to the collection counter to receive the order.

Customers can check order progress at any time, find business information and delivery instructions, and view the collection code for their orders on Amazon.de. While we aim to deliver orders as quickly as possible, we know that customers may not be ready to pick them up right away. For this reason, we guarantee customers have at least five days to collect the product from your store.

Click & Collect in store is a delivery option that is available to selected selling partners with at least one physical storefront. If you're interested, please click the “Apply” button below. We are open to retailers and product types in all categories.

In-store collection is available at no extra charge. There is no additional charge on top of the standard Amazon referral fees for this programme.

Yes. Selling partners can activate Amazon's Click & Collect in store feature if they use an integrator. The APIs created for Amazon Click & Collect in store are an extension of the APIs and are easily accessible for selling partners and integrators to automate data exchange with Amazon. However, integrators must commit to and comply with performance policies (such as collection rates, cancellation rates initiated by third-party provider, and in-store fulfilment cancellation rates) to participate in and remain eligible for the programme. API documentation is made available to our selling partners after they have submitted an application using the “Apply” button below.