AMAZON FREIGHT FORWARDER

Amazon Freight Forwarder: Improve customer experience for heavy and bulky items

Using our delivery fulfilment solutions takes a load off your mind. You can potentially minimise failed deliveries, improve communication with customers and increase your delivery accuracy.
AMAZON FREIGHT FORWARDER
Fulfilment by Seller/ Ship it yourself
Fulfilment by Seller/ Ship it yourself
You can potentially minimise failed deliveries, improve communication with customers and increase your delivery accuracy by using the Heavy & Bulky shipping template.
Heavy and Bulky FBA
Heavy and Bulky FBA
You sell it, we ship it. The FBA heavy and bulky items programme lets you store your products in Amazon's fulfilment centres. and we will pick, pack and deliver these orders, and provide customer service for the products.

What is the Amazon Heavy & Bulky Shipping Template?

Whether it is a sofa, washing machine or sports equipment, easy and convenient scheduling improves the customer experience for heavy and bulky deliveries. By ensuring customers are at home to receive their deliveries, you can save the time and expense of failed deliveries. The Heavy & Bulky programme offers a shipping template with two shipping options
Delivery with appointment
Delivery with appointment
With this option, your customers can see on the product page that an appointment has been made for delivery. In the next step in the ordering process, your customers have the option to update their phone number. You or your transport service then contact your customers after the order has been placed via phone call, SMS or email to arrange a delivery date.
Desired delivery
Desired delivery
With this shipping option, customers can choose their preferred delivery date or delivery slot in a calendar at checkout. You can set up the calendar in advance with available delivery dates and time slots. At checkout, customers can also update their phone number, in case you want to contact them on the day of the delivery.

What are the benefits of the freight forwarding program?

Avoid the cost of failed deliveries

Avoid the cost of failed deliveries

More transparency in the delivery process makes your customers aware that they must be at home to receive their deliveries. This saves you costs related to failed deliveries.
Correct customer contact details

Correct customer contact details

Your customers check their contact details at checkout and can update incorrect information. This makes arranging a delivery easier for you or your courier, and saves you time contacting customers to update their contact information.
Set the shipment price per region

Set the shipment price per region

The programme allows you to set prices per region and/or remove them when necessary. This helps you to calculate your shipping costs better.
How does it work?

How does it work?

Step 1

Register to be a selling partner on Amazon
You need to be a registered selling partner to be able to sell Heavy & Bulky items on Amazon. If you are new to Selling on Amazon, please register here.

Step 2

Apply to use different Heavy & Bulky shipping options
The Heavy & Bulky programme is an invite-only programme designed to deliver the best customer experience for Heavy & Bulky delivery. To qualify for the Amazon Heavy & Bulky programme, you must meet the following criteria:
  • Products: You sell heavy and bulky items (>30kg or 1.5m in length).
  • Tracking: You transfer tracking numbers to Amazon and work with an integrated carrier that can provide full tracking information to Amazon.
  • Delivery scheduling: For Arranged Delivery, you or your carrier(s) arrange delivery with the customer. For Scheduled Delivery, you are able to deliver heavy and bulky products within the customers' preferred delivery date or time slot. You can set up the calendar in advance with available delivery dates and time slots.

Step 3

Get enrolled in the programme and set up the new shipping options
When we receive your application, we’ll contact you to check if you meet the criteria to enrol in the programme. After enrolling, you can set up the new shipping options in your shipping settings. If you are already a selling partner on Amazon, you can find more information on how to set up the new shipping options after enrolling on our help page or in our Seller University.

What is FBA Heavy & Bulky?

FBA Heavy & Bulky allows you to utilise Fulfilment By Amazon (FBA) as a solution for the storage, shipping, returns and customer service of your Heavy & Bulky products. Fulfilment by Amazon can help you scale your business and reach more customers. Simply send us your products, and we take care of storage, delivery to customers, customer service and returns handling.

What products are eligible?

Your products are eligible for FBA Heavy & Bulky as long as they meet any of the following minimum selection criteria, and they do not exceed any of the maximum values:

Store

UK

DE

FR

IT

ES

Length
Min: 175 cm
Max: 300 cm
Min: 175 cm
Max: 300 cm
Min: 175 cm
Max: 300 cm
Min: 175 cm
Max: 300 cm
Min: 175 cm
Max: 300 cm
Weight
Min: 31.5 kg
Max: 140 kg
Min: 31.5 kg
Max: 150 kg
Min: 31.5 kg
Max: 300 kg
Min: 31.5 kg
Max: 140 kg
Min: 31.5 kg
Max: 120 kg
Girth
(Length + 2x height+ 2x depth)
Min: 360 cm
Max: k. A.
Min: 360 cm
Max: k. A.
Min: 360 cm
Max: 662 cm
Min: 360 cm
Max: 800 cm
Min: 360 cm
Max: 800 cm
You can check the preparation requirements at the List Heavy & Bulky products for FBA help page.

The benefits of FBA Heavy & Bulky

Start saving time, money and hassle with optimized processes both you and your customers can appreciate.
Save costs

Offer enhanced delivery options to your customers

Heavy & Bulky products benefit from specialized Fulfilment Centres and carriers. Both Prime and non-Prime customers can benefit from enhanced deliver Scheduled Delivery and Room Of Choice Delivery* options on Heavy and Bulky FBA orders, dependent on their availability in each Store.
Verification Certificate

Access to PCP and Amazon Global Logistics

When shipping to our Fulfilment Centres, you can use the Amazon Partnered Carrier program (PCP) for domestic and cross-border shipments (both less than truckload or full truckload LTL/FTL) within the UK, France, Germany and Spain. Amazon Global Logistics helps you send your FBA inventory to Amazon Fulfilment Centres worldwide. You can ship from China to the UK, France, Germany, Italy, and Spain via ocean (full-container and less-than-container loads) and air.
Shipping

Earn the Fulfilment By Amazon badge

Amazon customers across Europe favour products with the FBA badge due to the promise of superior delivery, customer service and returns. Amazon’s global customer service network manages customer inquiries, refunds, and returns on FBA orders, taking this operational burden off your shoulders.

Storage and fulfilment fees

Fulfilment fees

Item weight

UK

DE

FR

IT

ES

0-20 kg
£11.58
€14.49
€16.37
€12.61
€15.38
20-40 kg
£15.23
€21.07
€23.23
€16.22
€21.57
40-60 kg
£40.40
€50.96
€39.28
€18.64
€29.99
Per additional kg >60kg
£0.24
€0.25
€0.32
€0.43
€0.43
Storage and other Fees
For all other fee types (e.g. storage, removal and disposal), Heavy & Bulky FBA items are treated in the same way as oversize items. Refer to the Fulfilment Fees page to view the full list of fees. All fees are exclusive of VAT and other taxes that are payable by the seller.

Learn more about the cost of FBA. Use the Fulfilment by Amazon Revenue Calculator on Seller Central to estimate your FBA fees.
How do I enrol?

How do I enrol?

Step 1

Get set up with Fulfilment by Amazon
Create your Amazon seller account, and login to Seller Central to set up FBA.

Step 2

Create your product listings
Once you add your products to the Amazon catalogue, specify FBA inventory.
Your Heavy & Bulky FBA items will be routed to the specialized fulfilment centres in each locale.

Step 3

Prepare your products
Prepare your products for safe and secure transportation to a fulfilment centre. The help pages on Seller Central will help you list heavy and bulky products for FBA.
Make sure that you comply with Amazon's packaging guidelines, shipping and routing requirements.

Step 4

Ship your products to Amazon
Create your delivery plan, print Amazon shipment ID labels, and send your deliveries to Amazon fulfilment centres. Learn more about sending inventory to Amazon.
Once Amazon receives your products at the fulfilment centres, they are available for customers to buy. Visit Seller Central Help to learn about how to manage FBA orders.

Apply for Heavy & Bulky shipping now

Start saving time, money and hassle with optimized processes both you and your customers can appreciate.
Apply for heavy & bulky shipping now
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